AuthSP
This policy explains when a refund may be available, how to request one, and the limits that apply to digital licenses and active subscriptions. It is intended for an India-based business and should be reviewed before production deployment.
Keep the wording aligned with your actual billing policy and gateway rules.
The public site currently presents a 14-day money-back guarantee on yearly plans. If you offer a different guarantee in your deployment, update this text before publishing.
AuthSP is a digital platform. Refund eligibility may be limited once a license is issued, a service is activated, or a billing period has started, unless local law requires otherwise.
Customers should submit a refund request through support with the account email, payment reference, reason, and any screenshots needed to review the case quickly.
Approved refunds are typically sent back through the original payment method where possible. Timing depends on the gateway and financial institution.
To protect the platform, we may decline repeated, fraudulent, or abusive refund requests, or requests tied to chargeback abuse or policy violations.
This policy is intended for an India-based business and should be reviewed against the Consumer Protection Act and applicable digital commerce rules before launch.
If you are unsure whether an order qualifies, contact support before opening a dispute. Clear communication resolves most cases faster.